Question 1

What is Tokoplas?

Accepted Answer

Tokoplas is a B2B marketplace that connects businesses with trusted suppliers for bulk purchasing at competitive prices.

Question 2

Who can buy on Tokoplas?

Accepted Answer

Tokoplas is designed for: Retailers, Resellers, Corporate buyers, SMEs and distributors,You can register as an individual, but most features are optimized for business transactions.

Question 3

Do I need an account to place an order?

Accepted Answer

Yes. Creating an account allows you to: Track orders in real-time, Access  pricing ,Manage invoices and transactions 👉 Create your account here to start ordering.

Question 4

How is Tokoplas different from regular marketplace?

Accepted Answer

Tokoplas is built specifically for B2B transactions, not individual consumers. Unlike regular marketplaces, Tokoplas offers:,Bulk purchasing with minimum order quantities (MOQ),Tiered and negotiable pricing for better margins,Request for Quotation (RFQ) for large or custom orders,Business-friendly payment options, including invoice/credit terms. This makes Tokoplas more suitable for businesses that need efficiency, cost savings, and scalable purchasing.

Question 5

What product do Tokoplas sells?

Accepted Answer

Tokoplas offers a comprehensive portfolio of petrochemical products, including plastic resins (PE, PP, PS, Engineering Plastics, PET, EVA, PVC), chemicals and masterbatch, sustainable (green) products, recycled materials, as well as industrial machinery, auxiliary equipment, and related services from various suppliers

Question 6

Is there minimum order quantity (MOQ)?

Accepted Answer

Yes. MOQ depends on each supplier and product. You’ll see the MOQ clearly listed on the product page.

Question 7

Can I request a quotation (RFQ)?

Accepted Answer

Yes. For large or custom orders: Click “Request Quote” on the product page Submit your requirements Suppliers will respond with pricing

Question 8

Can multiple team members place orders?

Accepted Answer

Tokoplas offers a comprehensive sub-account feature, allowing primary users to onboard specific departments or team members to facilitate seamless transactions on the platform

Question 9

Can I negotiate pricing?

Accepted Answer

Yes. For large orders, you can: Request a quote Negotiate directly with suppliers

Question 10

is it possible to request product samples through Tokoplas?

Accepted Answer

Yes. We understand the importance of quality verification before committing to large-scale orders. Many of our sellers offer a Sample Request feature to facilitate technical trials. While some sellers provide these samples at no cost, others may require a nominal fee or the coverage of shipping expenses. You can check for sample availability directly on the specific product listing page

Question 11

Is stock availability updated in real-time?

Accepted Answer

Stock levels are regularly updated for product that are labelled Fullfilment by Tokoplas. For other, we recommend confirming via RFQ.

Question 12

Can I request custom products or specifications?

Accepted Answer

Yes. Use the Request Quote feature to specify your requirements.

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